
Soft Skills Review

Flashcard
•
Professional Development
•
9th Grade
•
Hard
Wayground Content
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26 questions
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1.
FLASHCARD QUESTION
Front
In most cases of unsuccessful communication:
Back
the speaker is focused only on his or her own message.
2.
FLASHCARD QUESTION
Front
The most common response to conflict is:
Back
avoidance.
3.
FLASHCARD QUESTION
Front
When dealing with customers, it is important to listen carefully and with sincere interest in order to:
Back
make sure that you understand the customer’s needs.
4.
FLASHCARD QUESTION
Front
Communication is likely to increase in difficulty when there are significant differences in the __________ of the speaker and audience.
Back
experiences
5.
FLASHCARD QUESTION
Front
In workplace communication, it is not appropriate to use:
Back
slang or swearing.
6.
FLASHCARD QUESTION
Front
A co-worker just told you that you frequently interrupt others when they are talking. What should you do?
Back
Ask for clarification and then choose your words wisely.
7.
FLASHCARD QUESTION
Front
Keeping your workspace tidy MOST LIKELY communicates to others:
Back
you are an efficient, trustworthy professional.
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