Transferring calls Flashcard

Front

What should you do if a guest calls about not receiving the correct perks for a gift card promotion?

Back

Verify promotion details, check perk balance, and issue remaining perks through an immediate adjustment.

Front

True or False: If you’re unsure about specific perks, promotions, or membership status, you should ask for help.

Back

True

Front

What is a perk?

Back

A perk is a benefit or advantage that comes with a promotion or membership.

Front

What does it mean to verify promotion details?

Back

To check and confirm the information about a promotion to ensure it is correct.

Front

Why is it important to check the perk balance?

Back

To ensure that the guest receives the correct amount of perks they are entitled to.

Front

What action should be taken if a guest is unhappy with their perks?

Back

Listen to their concern and provide assistance by checking the details.

Front

What is a gift card promotion?

Back

A special offer that provides additional benefits or perks when purchasing gift cards.

Front

What does 'immediate adjustment' mean?

Back

Making a quick change to correct an issue, such as adding missing perks.

Front

What should you do if you don't know the answer to a guest's question?

Back

Ask for help or look up the information.

Front

What is the purpose of perks in a promotion?

Back

To encourage customers to participate and reward them for their loyalty.