Rise Up Section 2.2 Part A Review

Front

When making a great impression it is important to have a...

Back

Positive attitude

Front

Which picture below shows a professional appearance of a retail worker?

Back

Front

Which image shows good body language?

Back

Front

What is an example of body language?

Back

Eye contact

Front

What is the first step of the selling process?

Back

Make a connection with the customer

Front

What is one way to build rapport with customer?

Back

Acknowledge

Front

When handling multiple customers the first step you need to do is...

Back

Ask for permission to help

Front

Questions that cannot be answered with a yes or no...

Back

Open ended

Front

Questions that aim to get you a short yes/no answer...

Back

Closed ended

Front

Means that you are hearing and understanding what a speaker is saying out loud...

Back

Active listening