VERBAL AND NON VERBAL COMMUNICATION

Front

What is paraphrasing?

Back

Relaying the order (or message) back to the customer to ensure you understand their request.

Front

Which of the following is not a type of non-verbal language?

Back

Word choice.

Front

Which of these is NOT an example of a verbal communication skill?

Back

Eye contact.

Front

What are facial expressions?

Back

Smiling, frowning, and even blinking.

Front

What often determines the level of trust and trustworthiness?

Back

Eye contact.

Front

Define verbal communication.

Back

The use of spoken or written words to convey a message.

Front

What is non-verbal communication?

Back

Communication without words, using body language, gestures, and facial expressions.

Front

What is body language?

Back

The non-verbal signals that we use to communicate our feelings and intentions.

Front

What is paralanguage?

Back

The non-verbal elements of communication used to modify meaning and convey emotion.

Front

Give an example of a verbal communication skill.

Back

Volume of speech.