Your Professional Image & Communicating for Success

Front

The hallmark of professionalism is? Options: trendy makeup, functional clothing, politeness, posture

Back

politeness

Front

The design and planning of the workplace for maximum comfort, safety, and efficiency is known as?

Back

ergonomics

Front

Which of the following will help counter the negative effects of repetitive motions? Options: reaching across the table when giving a manicure, bending the neck when standing, holding elbows away from body when cutting, stretching and walking around at intervals

Back

stretching and walking around at intervals

Front

A tennis ball is useful in exercises to release stress from repetitive movement of which body part? (Options: ankles, wrist, fingers, shoulders)

Back

fingers

Front

An important aspect of human relations is to

Back

talk less, listen more

Front

The act of successfully sharing information between two people, or groups of people, is known as?

Back

effective communication

Front

Prior to sitting at your station, every new client should fill out an intake form, also called a:

Back

consultation card

Front

Counseling clients on salon maintenance, lifestyle limitations, and home maintenance commitments is part of which step of the consultation?

Back

discuss upkeep and maintenance

Front

When suggesting options to a client, which criteria should be used? Options: lifestyle, face shape, hair type, All answers are correct

Back

All answers are correct

Front

When handling a scheduling mix-up with a client, it is recommended that?

Back

never argue and be polite