BT IA1 Review

Front

Which type of communication cannot be translated? Oral, Indirect, Nonverbal, Written

Back

Nonverbal

Answer explanation

Front

In a business context, which form of communication is the most effective tool most of the time? Options: Oral communication, Nonverbal communication, Indirect communication, Written communication

Back

Written communication

Front

What is a good example of an appropriate place to hold a mediation?

Back

In a company's meeting room

Front

What is important to keep in mind when delegating work?

Back

The more complex the project, the more complex delegating becomes.

Front

When providing directions to employees, which of Fayol's Five Functions of Management is represented?

Back

Commanding

Front

What's a good way to avoid a phishing scheme? Options: Scan your computer often for viruses., Never open email attachments., Contact the sender through an outside communication channel., Reply to the email asking for more information.

Back

Never open email attachments.

Front

Mail merging isn't really an email feature; it's a word processing function.

Back

True

Front

Which type of mail is illegal if it doesn't include an "unsubscribe" button?

Back

Junk

Front

What does SMTP stand for?

Back

Simple Mail Transfer Protocol

Front

What is the first step in improving both personal and interpersonal skills?

Back

Reflect on one's current skills