Chapter 4

Chapter 4

Assessment

Flashcard

Professional Development

Professional Development

Hard

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Wayground Content

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30 questions

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1.

FLASHCARD QUESTION

Front

Which term refers to the act of successfully sharing information between two or more people so that the information is understood?

Back

effective communication

2.

FLASHCARD QUESTION

Front

Which term refers to bundles of hair dyed to match particular haircolor shades offered by a manufacturer?

Back

swatches

3.

FLASHCARD QUESTION

Front

Listening to the client and then repeating, in your own words, what you think the client is telling you is known as:

Back

reflective listening

4.

FLASHCARD QUESTION

Front

If a client scheduling mix-up occurs, you should: refrain from arguing about who is correct

Back

refrain from arguing about who is correct

5.

FLASHCARD QUESTION

Front

When working with older clients, as a general rule you should:

Back

keep the topics of conversation professional

6.

FLASHCARD QUESTION

Front

Which of the following is NOT one of the practical steps for effectively communicating in the workplace:
- be yourself
- take your temperature
- Talk less, listen more.

Back

React instead of responding.

7.

FLASHCARD QUESTION

Front

To earn clients' trust and loyalty, you should always: introduce them to other people they may interact with in the salon

Back

introduce them to other people they may interact with in the salon

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