
EOPA 51-75
Flashcard
•
Business
•
12th Grade
•
Practice Problem
•
Hard
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25 questions
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1.
FLASHCARD QUESTION
Front
What is a businesslike way for employees to handle a situation in which they must obtain information requested by customers and call the customers back? Options: Tell the customers exactly when they will be called, Ask the customers when it would be convenient to call them, Explain how much effort will be required to get the requested information, Ask the customers to call back if they don't receive a call within 24 hours
Back
Ask the customers when it would be convenient to call them
2.
FLASHCARD QUESTION
Front
What are businesspeople who fail to adapt their communication styles to appeal to their international clients likely to do?
Back
Offend the clients
3.
FLASHCARD QUESTION
Front
What should help businesspeople adapt their communication styles to appeal to clients from other cultures? Options: Being respectful, indifferent, and honest, Being confident, biased, and manipulative, Being sensitive, transparent, and demanding, Being patient, flexible, and empathetic
Back
Being patient, flexible, and empathetic
4.
FLASHCARD QUESTION
Front
What is a factor that affects a business's selection of policies to guide its operations? Options: Communication skills of employees, Personal preferences of management, Nature of the business, Space available to display policies
Back
Nature of the business
5.
FLASHCARD QUESTION
Front
What is one of the purposes of having business policies?
Back
To make sure the business's actions are consistent.
6.
FLASHCARD QUESTION
Front
What should salespeople do when they must cope with customers who are being disagreeable?
Back
Listen patiently and try to stay calm.
7.
FLASHCARD QUESTION
Front
What kind of customer would make the following statement: "I just don't know which of these my girlfriend would like best. I had better come back at another time."
Back
Slow/Methodical
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