Communication and Conflict Resolution Flashcard

Front

What is the first tip for effective communication and conflict resolution?

Back

Be specific

Front

According to the tips listed in the hand-out we read and discussed, what should you keep your complaints focused on?

Back

The present

Front

What approach does the text suggest for delivering complaints?

Back

Reporting

Front

What kind of absolutes should you avoid using in your complaints?

Back

Always and never

Front

What are you entitled to do according to the text?

Back

Explain why something matters to you

Front

What does the text suggest using whenever possible to make complaints?

Back

Kindness

Front

What does the text recommend using to de-criminalize the offense being complained about? (In other words, if you are upset with someone's behavior/policy/expectations, what is a constructive way to address this?)

Back

Compassion

Front

What kind of requests should you make instead of demands?

Back

Polite requests

Front

According to the text, what should you avoid assuming when making a complaint?

Back

Your way is the only right way

Front

Which of these strategies is NOT a constructive way to prevail in bringing about change?
Options:
Appealing to one's emotions,
Appealing to one's sense of logic,
Appealing to one's fears,
Appealing to one's sense of ethics

Back

Appealing to one's fears