Customer Service Questions

Front

Why is outstanding customer service critical to a business in a highly competitive marketplace?

Back

It helps in retaining customers and building brand loyalty.

Front

What is meant by the customer service gap?

Back

A discrepancy between customer expectations and the service provided

Front

What does it mean to have a values-based culture?

Back

A culture driven by shared beliefs and principles.

Front

What would be an appropriate reward for the employees who offer the best customer service?

Back

A bonus or financial incentive

Front

What does the acronym for good customer service stand for? Options: Genuine, Organized, Optimistic, Dedicated; Generous, Observant, Outstanding, Dependable; Gracious, Open-minded, Obliging, Diligent; Grateful, Orderly, Original, Dynamic

Back

Genuine, Organized, Optimistic, Dedicated

Front

Think of a store that you like to shop at. How would you describe the customer service at that store?

Back

Good