Workplace Readiness Skill 06 - Conflict Resolution

Front

When trying to resolve a conflict between two team members, what is the first step you should take?

Back

Encourage them to talk to each other directly

Tags

WRS-06

Front

Which of the following is NOT a negotiation skill? Active listening, Making threats, Finding common ground, Offering compromises

Back

Making threats

Tags

WRS-06

Front

You are working on a team project. One of your team members, Sean, is not doing his part, which is making the rest of the team upset and causing delays in completing the project. What is the FIRST thing you should do to try and resolve this conflict?

Back

Have a conversation with Sean where you try to negotiate a solution.

Tags

WRS-06

Front

When negotiating a solution to a workplace issue, it's important to:

Back

Seek a win-win outcome

Tags

WRS-06

Front

What is a benefit of resolving conflicts in the workplace?

Back

It can lead to improved understanding and better working relationships.

Tags

WRS-06

Front

What is a common mistake made during conflict resolution?

Back

Allowing emotions to drive decisions

Tags

WRS-06

Front

In a negotiation, why is it important to establish common goals?

Back

It can create a foundation for mutual understanding and compromise

Tags

WRS-06

Front

When faced with a workplace conflict, why is it important to address it promptly?

Back

Delaying can lead to the conflict escalating

Tags

WRS-06

Front

What is NOT a benefit of effective conflict resolution in the workplace? Options: Enhanced team cohesion, Improved productivity, Better understanding among coworkers

Back

Increased stress levels

Tags

WRS-06

Front

During team meetings, your supervisor frequently makes jokes that are offensive and make you uncomfortable. Despite asking him to stop on multiple occasions, the behavior continues. What is the most appropriate next step to take?

Back

Report the behavior to Human Resources or a higher authority within the company

Tags

WRS-06