professionalism

Front

What should Lydia do if she disagrees with the rule to wear white shoes at her medical facility?

Back

Comply with the rule and wear appropriate shoes.

Answer explanation

Lydia should comply with the rule and wear appropriate shoes, as it is a requirement of her workplace. Disregarding the rule could lead to disciplinary action, while following it maintains professionalism.

Front

Which of the following demonstrates responsibility?

• Admitting to a mistake
• Lying about an error
• Procrastinating
• Taking extended lunch breaks

Back

Admitting to a mistake

Answer explanation

Admitting to a mistake shows accountability and integrity, which are key aspects of responsibility. In contrast, lying, procrastinating, and taking extended breaks demonstrate avoidance and lack of commitment.

Front

How should employees behave during interactions with clients and co-workers?

Back

Professionally

Answer explanation

Employees should behave professionally during interactions with clients and co-workers. This fosters respect, effective communication, and a positive work environment, unlike being opinionated, judgmental, or disrespectful.

Front

What should Karen consider before implementing a scheduling solution for the team?

Back

Is this the best solution for the entire team?

Answer explanation

Karen should prioritize the team's needs over her own or management's preferences. A solution that benefits the entire team will foster collaboration and productivity, making it the best choice for the scheduling problem.

Front

When solving a problem in a group situation, which trait should be demonstrated?

Back

Compromise

Answer explanation

In a group situation, demonstrating compromise is essential for effective collaboration. It allows members to find common ground and work towards a solution that satisfies everyone, unlike stubbornness or inflexibility.

Front

What is the best method for communicating team goals?

Back

Discuss goals in a group meeting

Answer explanation

Discussing goals in a group meeting allows for open dialogue, clarification, and team engagement, ensuring everyone understands and aligns with the objectives. This method fosters collaboration and commitment among team members.

Front

What is the first thing you should do if you wanted to become a leader on a team?

Back

Present a good example with hard work

Answer explanation

To become a leader, the first step is to present a good example with hard work. This builds trust and respect among team members, encouraging them to follow your lead and fostering a positive team environment.

Front

Effective workers possess strong interpersonal skills.

Back

True

Answer explanation

True. Effective workers often excel in interpersonal skills, which enable them to communicate, collaborate, and build relationships effectively, enhancing overall productivity and teamwork.

Front

The way a person looks and dresses is a form of nonverbal communication.

Back

True

Answer explanation

True. A person's appearance and clothing choices convey messages about their personality, mood, and social status, making it a significant aspect of nonverbal communication.

Front

When conflicts arise between team members, responsible team leaders avoid getting involved in the situation.

Back

False

Answer explanation

False is correct because responsible team leaders should actively address conflicts between team members to foster a positive work environment and ensure team cohesion.