What should a technician do FIRST to mitigate the issue when a user's phone experiences high network utilization and security warnings after installing a new application from the vendor's website?

Uninstall the fraudulent application.

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. What is the BEST solution for a technician to implement?

Run a full antivirus scan on the computer.

What is the MOST effective way to check other machines on the network for an unknown threat after a help desk technician terminates a suspicious process in a SOHO environment? Options: Run a startup script that removes files by name, Provide a sample to the antivirus vendor, Manually check each machine, Monitor outbound network traffic

Provide a sample to the antivirus vendor

A manager reports that staff members often forget the passwords to their mobile devices and applications. What should the systems administrator do to reduce the number of help desk tickets submitted? Options: Enable multifactor authentication, Increase the failed log-in threshold, Remove complex password requirements, Implement a single sign-on with biometrics.

Implement a single sign-on with biometrics.

What should a technician do to selectively prevent programs from loading on a Windows 10 machine that are causing excessive boot times?

Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

Which of the following describes what the technician should advise a user to do when asked how to update Windows? Options: Have the user consider using an iPad if the user is unable to complete updates. Have the user text the user's password to the technician. Ask the user to click in the Search field, type Check for Updates, and then press the Enter key. Advise the user to wait for an upcoming, automatic patch.

Ask the user to click in the Search field, type Check for Updates, and then press the Enter key.

When a user calls in to report an issue, which practice should the technician use to ensure the ticket is associated with the correct user? Options: Have the user provide a callback phone number to be added to the ticket., Assign the ticket to the department's power user., Register the ticket with a unique user identifier., Provide the user with a unique ticket number that can be referenced on subsequent calls.

Register the ticket with a unique user identifier.

As part of a CYOD policy, a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which path will lead the administrator to the correct settings? Options: Use Settings to access Screensaver settings., Use Settings to access Screen Timeout settings., Use Settings to access General., Use Settings to access Display.

Use Settings to access Screensaver settings.

What is the BEST way to secure the current workflow for transferring sensitive personal information when the company uses USB drives and requires encryption for media at rest? Options: Deploy a secondary hard drive with encryption on the appropriate workstation. Configure a hardened SFTP portal for file transfers between file servers. Require files to be individually password protected with unique passwords. Enable BitLocker To Go with a password that meets corporate requirements.

Enable BitLocker To Go with a password that meets corporate requirements.

The command cat comptia.txt was issued on a Linux terminal. Which of the following results should be expected?

The contents of the text comptia.txt would be displayed.

A+ 1102 Study Flashcard 1

Flashcard

•

Computers

•

Professional Development

•

Practice Problem

•

Hard

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38 questions

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FLASHCARD QUESTION

Front

What is the primary reason Ann, the CEO, is unable to connect her consumer-class tablet to the wireless network?

Back

There is an issue with the wireless network that needs to be diagnosed and resolved.

Answer explanation

The primary reason Ann, the CEO, is unable to connect her consumer-class tablet to the wireless network is that there is an issue with the wireless network that needs to be diagnosed and resolved.

FLASHCARD QUESTION

Front

What should you do to assist Ann with getting her device online without adjusting her home WiFi configuration? Options: Reset the wireless access point., Connect Ann's tablet to a different network., Ask other users to disconnect from the network.

Back

Review the network diagrams and device configurations to determine the cause of the problem.

Answer explanation

Review the network diagrams and device configurations to determine the cause of the problem.

FLASHCARD QUESTION

Front

What is the name of the network that the device is currently connected to according to the top image?

Back

ANNHOME

Answer explanation

The correct name of the network that the device is currently connected to according to the top image is 'ANNHOME'.

FLASHCARD QUESTION

Front

According to the bottom image, which Wi-Fi frequency band is the device set to use?

Back

None

Answer explanation

The device is not set to use any Wi-Fi frequency band according to the image, hence the correct answer is 'None'.

FLASHCARD QUESTION

Front

Is Bluetooth enabled on the device in both images?

Back

Yes

Answer explanation

Bluetooth is enabled on the device in both images as indicated by the presence of the Bluetooth icon in the top right corner of each image.

FLASHCARD QUESTION

Front

What is the status of Bluetooth on the devices shown in the image?

Back

Answer explanation

The status of Bluetooth on the devices shown in the image is 'On', as indicated by the Bluetooth symbol being displayed on both devices.

FLASHCARD QUESTION

Front

Which Wi-Fi network is not listed in the 'Saved Networks' on the second device? Options: BYOD, DEFAULT, COFFEESHOPPE, CORP

Back

CORP

Answer explanation

The Wi-Fi network 'CORP' is not listed in the 'Saved Networks' on the second device, making it the correct choice.

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A+ 1102 Study Flashcard 1

38 questions

The primary reason Ann, the CEO, is unable to connect her consumer-class tablet to the wireless network is that there is an issue with the wireless network that needs to be diagnosed and resolved.

Review the network diagrams and device configurations to determine the cause of the problem.

The correct name of the network that the device is currently connected to according to the top image is 'ANNHOME'.

The device is not set to use any Wi-Fi frequency band according to the image, hence the correct answer is 'None'.

Bluetooth is enabled on the device in both images as indicated by the presence of the Bluetooth icon in the top right corner of each image.

The status of Bluetooth on the devices shown in the image is 'On', as indicated by the Bluetooth symbol being displayed on both devices.

The Wi-Fi network 'CORP' is not listed in the 'Saved Networks' on the second device, making it the correct choice.

The correct Wi-Fi frequency bands shown in the device's settings are 2.4GHz and 5GHz.

The correct answer is OPEN, WEP, WPA, WPA2 as these are the security modes available for Wi-Fi in the device's settings.

The security protocol used for the SSID 'CORP' is WPA2, making it the correct choice among the options provided.

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