Utility and Management Concepts

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Crew leader

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The title of the position of the employee who is 'in charge' of the crew. Synonymous with crew foreman, line foreman, line subforeman, crew supervisor, and line leader.

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Customer service

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The way the customer feels about the services and the power company in general, including delivery, costs, and choices under deregulation.

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Deregulation

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The type of control provided by the government over a business such as a utility. In a deregulated environment, rates are set by companies based on market supply and demand, and customers can choose their power supplier.

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Performance evaluation

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A process in which employers review an employee or group of employees’ general performance, typically using some measure of performance indication.

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Directing style

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A leadership approach where leaders do not solicit input from subordinates, but give detailed instructions and supervise closely.

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Participating style

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A leadership approach where leaders involve employees in decision-making, reviewing performance and providing input.

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Delegating style

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A leadership approach where leaders ask for input and recommendations but make the final decision. Effective when there is time for exchange.

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Decision-making

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The mental process of selecting the one alternative that will result in the best possible outcome for a given situation or problem.

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Delegation

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Entrusting another person with a task while remaining ultimately responsible for the outcome. Can range from major projects to routine tasks.

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Mitigate

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To resolve a job hazard in a way that does not require further attention.