English Terminologies in Front Office Department

Front

Arrival List

Back

A list that includes details about the guests who arrive or check in that day.

Front

Arrival Date

Back

The information of hotel guests' check-in or arrival dates.

Front

Average Room Rate

Back

A matrix that a hotel uses to determine the average price of rooms sold during a specific period of time.

Front

Back of the House

Back

A work area behind the front service area that is not visible to guests.

Front

Bellboy

Back

One of the sections of the front office department that serves to assist guests with luggage handling and information services.

Front

Booking

Back

Reservations made by hotel guests.

Front

Cancellation

Back

The process for canceling hotel guests' accommodation reservations.

Front

Charging

Back

Fees that guests are required to pay in order to use hotel services.

Front

Check-In

Back

Activities for guests when they want to stay or access the hotel.

Front

Check-Out

Back

Guest activities when they have ended their stay and are departing the hotel.