The factors that influence a person to increase their efforts.

How unhappy and discontent a person is with their job.

Cash and non-cash rewards paid to workers which are often used to motivate workers to increase their efforts.

Non-financial rewards

Methods used to motivate workers that do not involve giving any financial reward.

Payment to workers based on a fixed amount for each hour worked.

Fixed annual payment to certain grades and types of staff not based on hours worked or output.

Payment to sales staff based on the value of the items they sell.

An additional reward paid to workers for achieving targets set by managers.

Performance-related pay

A bonus scheme used to reward staff for performing to the required standard.

Non-cash rewards often used to recruit or retain workers and to recognise the status of certain employees.

An additional payment to workers based on the profits of the business.

Increasing variety in the workplace by allowing workers to switch from one task to another.

Increasing or widening tasks to increase variety for workers.

Organising work so that workers are encouraged to use their full abilities.

How happy and content a person is with their job.

Groups of workers who meet regularly to discuss work-related problems.

Organising production so that groups of workers complete the whole unit of work.

Passing responsibility to perform tasks to workers lower down in the organisation.

Organisational structure

The formal, internal framework of a business that shows how it is managed and organised.

Functional departments

The main activities of business: finance, marketing, operations, human resources and research and development.

The number of levels in an organisational structure.

The route through which authority is passed down through an organisation.

An employee who is below another employee in the organisation’s hierarchy.

The number of subordinates reporting to each supervisor/manager.

Reducing the size of the hierarchy by removing one or more levels — most often middle management.

Centralised organisation

One where all the important decision-making power is held at Head Office, or the centre.

Decentralised organisation

One where the decision-making powers are passed down the organisation to lower levels.

Appointed or elected members of the Board of Directors of a company who have the responsibility for determining and implementing the company’s policy.

Annual General Meeting (AGM)

A meeting for shareholders that limited companies must hold once every year.

An individual who checks and controls the work of subordinates.

Autocratic leadership

A leadership style where the leader makes all the decisions.

Democratic leadership

A leadership style where workers take part in decision-making.

Laissez-faire leadership

A leadership style where most of the decisions are left to the workers.

An organisation of workers aimed at improving pay and working conditions and providing other services, such as legal advice, for members.

Filling a vacant post with someone already employed in the business.

Filling a vacant post with somebody not already employed in the business.

A list of the key points about a job, job title, key duties, responsibility and accountability.

A list of the qualifications, skills, experience and personal qualities looked for in a successful applicant.

A list of candidates who are chosen from all of the applicants to be interviewed for the job.

A training programme to help new recruits become familiar with their workplace, the people they work with and the procedures they need to follow.

On-the-job training (OJT)

Training at the place of work. Watching or following an experienced worker.

Training that takes place away from the workplace, for example at college, university or specialist training provider's premises.

Termination of employment by the worker, perhaps because they have found a job with a different employer.

Termination of employment due to the worker reaching an age beyond which they do not need to work.

AS Level Business Vocabulary Section 2 Flashcards

Student preview

57 questions

Show all answers

1.

FLASHCARD QUESTION

Front

Motivation

Back

The factors that influence the behaviour of workers towards achieving set business goals.

2.

FLASHCARD QUESTION

Front

Labour productivity

Back

A measure of the efficiency of workers by calculating the output per worker.

3.

FLASHCARD QUESTION

Front

Absenteeism

Back

Workers’ non-attendance at work without good reason.

4.

FLASHCARD QUESTION

Front

Labour turnover

Back

The rate at which workers leave a business.

5.

FLASHCARD QUESTION

Front

The theory of economic man

Back

The view that humans are only motivated by money.

6.

FLASHCARD QUESTION

Front

Piece-rate

Back

Paying workers for each unit produced.

7.

FLASHCARD QUESTION

Front

Hygiene factors

Back

The factors that must be present in the workplace to prevent job dissatisfaction.

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