GRM-AD1-Unit 1 Check In video quiz

What was the first question the receptionist asked the guest?

• Do you have luggage with you?
  
  

• Have you done your reservation process or are you a walk-in guest?

• How long will you be staying?

• What type of room would you like?

What documents did the receptionist request after checking the booking confirmation?

• Passport and hotel voucher

• Credit card only

• Flight ticket and ID

• Identification card and debit card

Which type of room did the guest reserve?

• Deluxe Suite with Pool View

• Standard Room with Balcony

• Diplomatic Suite, Lounge Access, Non-Smoking

• Family Room with Two Double Beds

What did the guest sign during the check-in process?

• Registration form

• Payment receipt

• Room orientation guide

• Hotel policy form

Who assisted the guest to her room after check-in was completed?

• The receptionist
  
  

• The manager
  
  

• The concierge

• The bell attendant