Conflict Resolution Quiz

Why is it important to resolve conflicts?

• To improve your negotiation skills

• To avoid escalation and violence

• To make more friends

• To win every argument

What is the first step in resolving a conflict?

• Seek mediation

• Stop and think

• Redirect the conflict

• Investigate the cause

What should you avoid doing when someone tries to provoke you during a conflict?

• Seek mediation

• Redirect the conversation

• Respond angrily

• Stay calm and composed

What is the third step in resolving a conflict?

• Stop and think

• Redirect the conflict

• Investigate the cause

• Seek mediation

What should you do if you are unable to resolve a conflict on your own?

• Ignore the conflict

• Escalate the situation

• Seek mediation

• Blame the other person