Selling Techniques and Phrases Quiz

What is a fundamental aspect of selling, whether in sales or everyday life?

• Being able to sell oneself

• Having a detailed product knowledge

• Offering discounts

• Using complex vocabulary

Why is it important to make a sales script your own?

• To avoid any mistakes

• To impress your boss

• To memorize it word for word

• To ensure it sounds natural and authentic

What should you focus on to build a relationship with a customer?

• Offering the lowest price

• Listening to their concerns

• Talking about yourself

• Using technical jargon

What is a key element to maintain during a sales pitch to keep it engaging?

• A monotone voice

• High energy and enthusiasm

• Reading from a script

• Using long pauses

How can you prepare for potential customer objections?

• Anticipate and plan responses

• Change the subject

• Offer a refund

• Ignore them

What is a clever psychological tactic to use during a cold call?

• Using a loud voice

• Asking if it's a bad time

• Talking about the weather

• Offering a free trial

What cultural difference is noted between North Americans and Brits in terms of selling?

• Brits are more aggressive

• Brits use more humor

• North Americans are better at self-promotion

• North Americans are more reserved

Why is it important to know your product well?

• To confidently address customer needs

• To avoid any questions

• To impress your colleagues

• To fill time during a pitch

What should you do if a customer says they don't need your product?

• Insist they reconsider

• End the call immediately

• Show them examples of satisfied clients

• Offer a discount

What is the general attitude one should have during a sales pitch?

• Formal and distant

• Apologetic and reserved

• Confident and knowledgeable

• Casual and indifferent