Communication in Organizations Quiz

What is the typical direction of communication flow in most organizations?

• Top-down

• Sideways

• Bottom-up

• Circular

Which of the following is NOT mentioned as an obstacle to upward communication?

• Psychological contract

• Lack of time

• Fear of retaliation

• Fear of being labeled a troublemaker

What is a potential result of poor upward communication in organizations?

• Decision makers being out of touch with frontline operations

• Improved employee morale

• Increased productivity

• Better customer satisfaction

What is one recommended strategy for improving upward communication?

• Implementing stricter communication protocols

• Conducting regular employee surveys

• Increasing top-down directives

• Reducing employee feedback opportunities

Why is it important for leaders to take upward communication seriously?

• To maintain the status quo

• To ensure better decision-making intel

• To reduce the workload of managers

• To increase the number of meetings