Reflective Listening Skills Quiz

What is the primary goal of reflective listening?

• To provide immediate feedback

• To change the speaker's mind

• To offer solutions to problems

• To understand and reflect the speaker's message

Which of the following is NOT a characteristic of reflective listening?

• Offering advice

• Making the speaker feel heard

• Building trust

• Helping the speaker gain clarity

What is the first step in the reflective listening process?

• Offering advice

• Listening carefully to understand

• Asking questions

• Making a reflective statement

How should a reflective statement be constructed?

• As a question

• As a directive

• As a detailed analysis

• As a concise reflection of the speaker's emotions or thoughts

What should you do after making a reflective statement?

• Offer a solution

• Ask a question

• Return to listening mode

• Change the topic

In the practice scenarios, what is the main focus of reflective listening?

• Offering personal experiences

• Identifying the speaker's emotions and cognitive struggles

• Changing the speaker's perspective

• Providing solutions to the speaker's problems

What is a pro tip for improving reflective listening skills?

• Focus on your own feelings

• Avoid practicing

• Build a vocabulary for emotions and cognitive dilemmas

• Always offer advice

Why is it important to reflect back at the same level of nuance?

• To ensure the speaker feels truly understood

• To oversimplify the speaker's emotions

• To make the conversation longer

• To avoid listening

What is the benefit of using an emotion wheel?

• It provides a list of questions to ask

• It helps in offering solutions

• It aids in understanding and reflecting emotions with precision

• It simplifies the conversation

What is the ultimate goal of practicing reflective listening?

• To always have the last word

• To avoid conversations

• To make reflective listening feel natural

• To become a therapist