Myra Golden's Customer Service eLearning Quiz

What is one of the main challenges in training customer service employees according to the video?

• Limited availability of trainers

• High cost of training materials

• Lack of interest from employees

• Difficulty in taking employees off the phones for training

Which skill is emphasized in Myra's eLearning to help employees make a great impression over the phone?

• Telephone skills

• Time management

• Sales techniques

• Technical skills

How does Myra's eLearning help employees handle challenging customers?

• By encouraging longer call durations

• By offering discounts to customers

• By providing assertiveness and confidence training

• By teaching advanced technical skills

What is a reported benefit of using Myra's eLearning according to client testimonials?

• Higher employee turnover

• Increased product sales

• Reduced customer escalations

• Longer training sessions

How do companies typically use Myra's eLearning in their training strategies?

• As a one-time training event

• To train only senior employees

• To fill gaps in soft skills training

• As a replacement for technical training