Empathy in Action: A Learning Quiz

What was the initial reaction of the narrator when faced with their daughter's problem?

• They immediately dismissed it as unimportant.

• They empathized and decided to help.

• They ignored it and continued reading.

• They asked someone else to handle it.

What did the narrator do to help solve the issue with the blurry photos?

• They bought a new phone.

• They took the phone to a repair shop.

• They searched online for a solution.

• They reset the phone to factory settings.

In the customer service example, what is the first step to show empathy?

• Ignore the customer's complaint.

• Offer a refund immediately.

• Put yourself in the customer's place.

• Blame the delivery service.

What might a customer feel if their package is delivered to the wrong address?

• Relieved and happy.

• Indifferent and unconcerned.

• Excited and thrilled.

• Panicked and angry.

What is a key component of empathy in resolving customer issues?

• Telling the customer to wait patiently.

• Discussing the upsetting aspects and finding solutions.

• Offering a discount on the next purchase.

• Ignoring the customer's feelings.