Organizational Citizenship Behavior (OCB) Quiz

What does Organizational Citizenship Behavior (OCB) primarily involve?

• Formal job requirements

• Mandatory job tasks

• Voluntary and extra-role actions

• Strict adherence to rules

Which dimension of OCB involves helping colleagues with their tasks?

• Conscientiousness

• Sportsmanship

• Altruism

• Civic Virtue

What is a key characteristic of employees who exhibit conscientiousness in OCB?

• They ensure tasks are completed thoroughly

• They avoid conflicts

• They attend meetings regularly

• They show empathy

How does OCB contribute to a positive organizational culture?

• By enforcing strict rules

• Through teamwork and cooperation

• By increasing workload

• Through individual achievements

Which benefit of OCB is associated with lower employee turnover?

• Enhanced performance

• Positive work environment

• Strict supervision

• Increased workload

What role do leaders play in enhancing OCB within an organization?

• Focusing on individual tasks

• Setting strict rules

• Modeling desired behaviors

• Avoiding employee interaction

Why is clear communication important in promoting OCB?

• It reduces workload

• It clarifies expectations

• It focuses on individual achievements

• It limits employee involvement

How can organizations recognize and reward OCB effectively?

• By increasing salaries

• Through public acknowledgments

• By reducing work hours

• Through strict supervision

What is a strategy to ensure employees feel valued and supported?

• Limiting communication

• Increasing workload

• Focusing on individual tasks

• Promoting work-life balance

What is the overall impact of OCB on an organization?

• It limits organizational success

• It decreases employee satisfaction

• It increases turnover rates

• It fosters a positive workplace culture