Overcoming Phone Anxiety

What is a simple technique to calm your nerves before a phone call?

• Taking deep breaths

• Watching TV

• Listening to music

• Drinking coffee

How can making practice calls help you?

• It makes you more persuasive

• It improves your voice quality

• It increases your confidence

• It helps you memorize phone numbers

What should you do if you can't hear someone clearly on the phone?

• Guess what they said

• Ask them to repeat themselves

• End the call immediately

• Change the topic

Why is it helpful to write down notes before a phone call?

• To impress the other person

• To avoid forgetting important information

• To sound more professional

• To make the call longer

What is a recommended approach when dealing with an upset person on the phone?

• End the call abruptly

• Ignore their feelings

• Stay calm and practical

• Raise your voice