Organizational Citizenship Behavior (OCB) Quiz

What does Organizational Citizenship Behavior (OCB) primarily involve?

• Mandatory job tasks

• Voluntary actions beyond formal requirements

• Strict adherence to job descriptions

• Avoiding extra responsibilities

Which dimension of OCB involves helping colleagues with their tasks?

• Conscientiousness

• Sportsmanship

• Altruism

• Civic Virtue

What is a key characteristic of employees who exhibit conscientiousness in OCB?

• They show empathy

• They avoid conflicts

• They ensure tasks are completed thoroughly

• They participate in meetings

Which of the following is NOT a dimension of OCB?

• Sportsmanship

• Conscientiousness

• Altruism

• Individualism

How does OCB contribute to a positive organizational culture?

• Through individual achievements

• By reducing workload

• Through teamwork and cooperation

• By enforcing strict rules

Which benefit of OCB is associated with lower employee turnover?

• Increased workload

• Strict supervision

• Positive work environment

• Enhanced performance

What role do leaders play in enhancing OCB within an organization?

• Setting strict rules

• Modeling desired behaviors

• Focusing on individual tasks

• Avoiding employee interaction

How can organizations recognize and reward OCB?

• Through public acknowledgments

• Through strict evaluations

• By reducing salaries

• By ignoring extra efforts

What is a strategy to promote work-life balance in enhancing OCB?

• Ensuring reasonable workload

• Increasing workload

• Focusing on individual achievements

• Avoiding employee feedback

What is the overall impact of OCB on an organization?

• Higher turnover rates

• Increased organizational effectiveness

• Reduced adaptability

• Decreased employee satisfaction