Understanding Luen's Change Management Model

What is the primary focus of Luen's change management model?

• To maintain the status quo

• To reduce employee turnover

• To facilitate organizational change

• To increase profits

What is the first stage of Luen's change management model?

• Refreeze

• Implement

• Change

• Unfreeze

During the 'Change' stage, what is crucial for guiding employees?

• Effective communication and support

• Hiring new staff

• Increased salaries

• More vacation days

What is the goal of the 'Refreeze' stage in Luen's model?

• To lay off employees

• To introduce new technologies

• To solidify new changes into the culture

• To revert to old practices

Which scenario is NOT an application of Luen's model?

• Implementing new technology

• Adapting to regulatory changes

• Restructuring an organization

• Increasing product prices

What is a common challenge when implementing Luen's model?

• Excessive resources

• Resistance to change

• Too much leadership support

• Over-communication

How can organizations overcome resistance to change?

• By providing clear communication and support

• By reducing salaries

• By increasing work hours

• By ignoring employee concerns

What was one of McDonald's strategies during the 'Change' phase?

• Eliminating customer service

• Introducing all-day breakfast

• Closing stores

• Reducing menu options

What did McDonald's do to solidify changes in the 'Refreeze' stage?

• Ignored employee feedback

• Increased prices

• Integrated new policies and recognized employees

• Reduced staff

What was the outcome for McDonald's after applying Luen's model?

• Closed several locations

• Decreased market share

• Increased employee turnover

• Realigned business model to meet consumer preferences