Writing Effective Complaint Letters

The video tutorial explains how to write a letter of complaint, emphasizing a clear structure with an introduction, main body, and conclusion. It highlights the importance of maintaining a calm and respectful tone. The example letter addresses issues with broken pavements and potholes, detailing the dangers they pose to the public. The conclusion requests the council to inspect and repair the issues, providing contact information for further communication.

What are the three main parts of a complaint letter?

• Introduction, Main Body, Conclusion

• Opening, Argument, Closing

• Greeting, Body, Closing

• Introduction, Details, Summary

What is the main purpose of the introduction in a complaint letter?

• To list all complaints

• To state the reason for writing

• To provide a detailed background

• To thank the reader

What does the main body of a complaint letter provide?

• Information for the reader to respond

• A list of demands

• A summary of the complaint

• A personal story

Why is it important to keep emotions under control in a complaint letter?

• To confuse the reader

• To ensure the letter is taken seriously

• To avoid providing too much information

• To make the letter longer

How should the tone of a complaint letter be?

• Aggressive and demanding

• Calm and respectful

• Formal and distant

• Indifferent and casual

What issue is addressed in the opening paragraph of the sample letter?

• Noise pollution

• Broken pavements and potholes

• Littering in public areas

• Traffic congestion

What concern does the writer express about broken pavements?

• They are unsightly

• They are a danger to the public

• They cause noise

• They increase traffic

Who is the writer particularly worried about in relation to broken pavements?

• Teenagers

• Children and the elderly

• Pet owners

• Cyclists

What is the writer's concern about children and the elderly?

• They might get lost

• They might trip and get hurt

• They might cause accidents

• They might not notice the pavements

What risk does the writer highlight about potholes?

• They are difficult to see at night

• They cause water drainage issues

• They can damage car tires

• They can cause cyclists to fall or swerve