Listening

What is the deepest level of listening?

• Empathizing

• Attending

• Selective listening

• Pretending to listen

What should you do with your body to show you are actively listening?

• Turn your head slightly

• Cross your arms

• Face them completely

• Look at your phone

What should you do if you find your mind wandering while listening?

• Start doodling

• Bring it back to focus

• Ignore it

• Interrupt the speaker

Why is it important to pause before responding?

• It gives you time to check your phone

• It shows you value their message

• It indicates you were not listening

• It shows you are bored

What does an instant answer suggest about a problem?

• The problem is simple

• The problem is irrelevant

• The problem is complex

• The problem is unsolvable