Sales Optimization: Upselling, Down-selling, and Cross-selling

The video tutorial explains the concepts of upselling, cross selling, and downselling, highlighting their importance in maximizing sales value. It discusses the fixed and variable costs associated with sales, emphasizing the role of customer acquisition costs. The tutorial provides examples of each sales technique and explores the psychological principles, such as commitment and consistency, and Weber's Law, that make these techniques effective. It also covers the impact of online sales dynamics, including tracking, automation, and big data, on the prevalence of these sales strategies.

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