Losing Trust in a Negotiation

The video discusses how certain actions in negotiations can lead to a loss of trust. It covers breaches or defections from expected behavior, miscommunication, and dispositional attributes, explaining how each can diminish trust. The Halo and Foretell effects are also explored, illustrating how perceptions of a person's character can influence trust. Clear communication and understanding the separation between character and actions are emphasized as crucial for maintaining trust.

What new insight or understanding did you gain from this video?