Emotional Intelligence at Work: Why is it Important?

The video discusses the importance of emotional intelligence in the workplace, emphasizing its benefits in improving relationships, performance, negotiation skills, leadership effectiveness, and mental health. It clarifies the difference between correlation and causation, noting that while emotional intelligence is strongly correlated with positive outcomes, causation is complex to establish. The video concludes that nurturing emotional intelligence is beneficial, with no documented downsides.

What new insight or understanding did you gain from this video?