Charles and Camilla sampling ice creams

The video discusses the strategic decision to open later to avoid competition with local cafes. It highlights the business's operating hours and emphasizes the homemade nature of its products, all made on-site. The video also touches on the customer base, noting its popularity among both children and adults, and mentions the supply chain for ingredients. Additionally, it covers the ordering process, including phone orders, and provides details on product offerings and customer support.

What new insight or understanding did you gain from this video?