Ambulance service accused of covering up errors when patients died apologises

The speaker acknowledges the bravery of four families involved in an independent review. They express deep regret for the organization's failure to support these families during a critical time. The speaker offers a personal apology, reflecting on their role as a parent and hopes that the lessons learned will provide some assurance to the affected families. The organization admits to inadequate responses that led to tragic outcomes and emphasizes the importance of learning from these failures.

What new insight or understanding did you gain from this video?