How accurate and effective are chatbots, and when should businesses avoid using them?

The video discusses how American businesses are adopting AI technology, particularly chatbots, for both internal and external tasks. Levi Brooks, CEO of Use All 5, highlights the growing comfort of businesses in using chatbots for customer service, lead generation, and automation. The video also covers the accuracy and limitations of AI models, emphasizing the need for verification of information. Privacy and security concerns, especially in sensitive sectors like healthcare and finance, are addressed, with a recommendation to handle sensitive data with human oversight.

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