TED: How to train employees to have difficult conversations | Tamekia MizLadi Smith

The video discusses the importance of data collection by front-desk specialists and the challenges they face, illustrated by Miss Margaret's story. It highlights the impact of poor data collection on businesses and society, emphasizing the need for compassionate care. The G.R.A.C.E.D. approach is introduced as a method to improve data collection through education and respect. The video concludes with the importance of human interaction in effective communication and data collection.

What new insight or understanding did you gain from this video?