When Digital Payments Go to the Wrong Person

The video discusses the challenges of peer-to-peer fund transfers, focusing on mistaken transactions. It shares a personal story of Tan Wan Hui, who accidentally sent money to the wrong person and the steps she took to resolve it. The video highlights the responsibility of both banks and customers in such situations and explores legal options available for recovering funds. It emphasizes the importance of verifying transaction details and understanding one's legal rights.

What new insight or understanding did you gain from this video?