Managing Changes in the Workplace: Finding Solutions to Cover Duties

The video discusses the challenges faced by a team due to Jim's upcoming retirement, focusing on the increased workload and the need to find efficient solutions. The team explores various options for handling mail delivery and phone answering, considering the possibility of redistributing tasks among existing staff. They aim to work smarter, not harder, by evaluating different strategies and encouraging self-service for mail collection. The discussion emphasizes the importance of understanding and adapting to change while maintaining service quality.

What new insight or understanding did you gain from this video?