The Power of Checklists in Crisis Management

The video discusses the importance of checklists in crisis management, emphasizing preparation before, during, and after a crisis. It highlights Captain Sullenberger's successful use of checklists during the Hudson River landing and contrasts it with Lance Armstrong's poorly managed crisis. The video also explores corporate crisis management, stressing the need for strategic responses and accountability. Finally, it provides guidelines for constructing effective checklists.

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