CLEAN : Thomas Cook clients struggle with flight hotel woes in Spain

The transcript describes a traveler's experience with booking a hotel and flight separately. The hotel, booked through Thomas Cook, claims not to have received payment, forcing the traveler to pay twice. Despite a good flight, the hotel reception denies receiving the initial payment, leading to a double payment issue. The traveler feels poorly treated by the hotel staff.

What new insight or understanding did you gain from this video?