How to Understand the Stages of Conflict

The video tutorial discusses the stages of conflict, from its rise to its peak, and the process of de-escalation. It identifies four main sources of conflict: needs, entitlement, fear, and respect. The concept of the 'conflict boomerang' is introduced, illustrating how conflict escalates and peaks. The video also highlights physical and behavioral indicators of emerging conflict, such as posture and gestures. Finally, it outlines a structured approach to de-escalating conflict, emphasizing engagement, rapport building, and collaborative resolution.

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