Consumer Rights and Protection Concepts

The video discusses the consumer's right to be informed, emphasizing the importance of accurate product information to protect against unfair trade practices. It provides examples of product claims that failed to deliver promised results, highlighting the need for transparency. The video also explains how consumers can file complaints under the Consumer Protection Act and concludes with a quote by Mahatma Gandhi on the significance of customers.

What is the primary purpose of the right to be informed?

• To promote high-pressure selling techniques

• To protect businesses from consumer complaints

• To allow businesses to advertise freely

• To ensure consumers receive accurate product information

What information must businesses provide about personal data usage?

• The color of the product packaging

• The price of the product

• The purpose of data processing and retention periods

• The company's annual revenue

What should consumers do before making a purchase decision?

• Rely solely on advertisements

• Insist on getting all product information

• Ignore product labels

• Trust the salesperson's word

What is a key component of consumer protection?

• Right to pay more than MRP

• Right to ignore product labels

• Right to avoid reading terms and conditions

• Right to be informed

What is the role of product labeling in consumer protection?

• To hide product defects

• To increase product prices

• To provide detailed product information

• To confuse consumers

Which of the following is an example of a consumer rights violation?

• A company providing scientific proof for its claims

• A consumer not reading the product label

• A product not delivering promised results

• A product meeting all its advertised claims

Who can file a complaint under the Consumer Protection Act?

• Only the central government

• Only the state government

• Any consumer or recognized consumer association

• Only the manufacturer

What type of complaint can a consumer file?

• Complaints about personal opinions

• Complaints about the weather

• Complaints about unfair trade practices

• Complaints about product color

What should a consumer do if a product is defective?

• Ignore the defect

• Complain and ask for compensation or replacement

• Continue using the product

• Blame themselves for the defect

What is the significance of the quote by Mahatma Gandhi in the context of consumer rights?

• It indicates that businesses should ignore customer feedback

• It emphasizes the need for businesses to make profits

• It suggests that customers are a burden to businesses

• It highlights the importance of customers in business