Consumer Rights and Responsibilities

The video tutorial discusses the importance of consumer rights, which are designed to protect consumers from defective products and unfair practices. It highlights the role of the Department of Trade and Industry in promoting a competitive and innovative industry. The tutorial explains the eight basic consumer rights: right to basic needs, safety, information, choice, to be heard, redress, consumer education, and a healthy environment. Each right is detailed with examples, emphasizing the need for consumers to be informed and assertive. The video concludes with a call to action for consumers to practice their rights.

What is one of the main problems consumers face in the market?

• High-quality goods

• Excessive competition

• Misleading advertisements

• Lack of products

Which government department is responsible for promoting a competitive industry and services sector?

• Department of Trade and Industry

• Department of Agriculture

• Department of Health

• Department of Education

What does the right to basic needs ensure for consumers?

• Free healthcare services

• Access to luxury goods

• Unlimited educational resources

• Availability of essential commodities at affordable prices

How does the right to safety protect consumers?

• By ensuring all products are free

• By protecting against hazardous goods and services

• By offering discounts on dangerous products

• By providing free insurance

What is the purpose of the right to information?

• To ensure free delivery

• To offer discounts

• To protect against misleading advertising

• To provide free samples

What does the right to choose allow consumers to do?

• Receive free products

• Get free trials

• Select products at competitive prices

• Return products anytime

What does the right to be heard ensure for consumers?

• Direct communication with manufacturers

• Access to government meetings

• Expression of consumer interests in policy making

• Free legal advice

What is the right to redress focused on?

• Compensation for misrepresentation or faulty goods

• Providing free products

• Ensuring product availability

• Offering discounts

What is the goal of the right to consumer education?

• To provide free courses

• To ensure free access to libraries

• To acquire knowledge and skills for informed decisions

• To offer scholarships

Why is a healthy environment considered a consumer right?

• It guarantees free food

• It is a precondition for realizing other human rights

• It ensures free healthcare

• It provides free housing