Consumer Protection Act 2019 Overview

The video discusses the Consumer Protection Act 2019, highlighting its importance in modern consumerism. It covers key definitions, consumer rights, and the mechanisms for addressing grievances. The role of the Central Consumer Protection Authority (CCPA) is explained, along with the concept of product liability and regulations for e-commerce. The video also addresses misleading advertisements and compares the 1986 and 2019 Acts, emphasizing the updates made to accommodate current consumer issues.

What is the primary focus of the Consumer Protection Act 2019?

• To regulate online shopping

• To promote consumerism

• To protect consumer interests

• To encourage free trade

Who is considered a consumer under the Consumer Protection Act 2019?

• Anyone who hires services for commercial purposes

• Anyone who buys goods for resale

• Anyone who avails services for free

• Anyone who buys goods or services for personal use

Which of the following is NOT considered an unfair trade practice?

• Misleading advertisements

• Providing accurate product information

• Offering free gifts with no intention to provide them

• Selling expired products

What right does a consumer have if they encounter hazardous goods?

• Right to be informed

• Right to ignore

• Right to be protected

• Right to resell

Who can file a complaint under the Consumer Protection Act 2019?

• Only the state government

• Only the central government

• Any consumer association

• Only the affected consumer

What is the role of the Central Consumer Protection Authority (CCPA)?

• To regulate consumer rights violations

• To promote consumerism

• To sell consumer goods

• To provide free services

What new provision does the 2019 Act include regarding e-commerce?

• E-commerce platforms can hide seller details

• E-commerce transactions are not covered

• E-commerce is considered direct sales

• E-commerce is exempt from regulations

How does the 2019 Act address misleading advertisements?

• By ignoring them

• By imposing fines and penalties

• By encouraging them

• By rewarding them

What is a significant change in the jurisdiction for filing complaints in the 2019 Act?

• Complaints must be filed in person

• Complaints must be filed where the seller is located

• Complaints are not allowed

• Complaints can be filed from anywhere

What does the 2019 Act say about product liability?

• Consumers can seek compensation for harm

• Only sellers are liable

• Manufacturers are not liable

• It is not covered