DBS, JPMorgan: Pandemic Accelerating Banks' Digitization

The transcript discusses the gradual shift towards digital engagement in banking, accelerated by COVID-19. It highlights the increase in digital tool usage among older demographics and identifies gaps in the bank's digital capabilities. The shift to remote work is seen as a game changer, with companies adapting to new flexible working arrangements. COVID-19 has acted as an accelerator for digital trends, prompting faster adaptation to external challenges. The future of business operations remains uncertain, with potential long-term changes influenced by the pandemic's duration.

What percentage of customers were engaging digitally in 2015, and how did that change by last year?

How did the COVID-19 pandemic impact the use of digital tools among older individuals?

What were some of the gaps identified in the bank's digital capabilities during the pandemic?

What shift in company psychology regarding remote work was observed during the pandemic?

What long-term changes in working arrangements are anticipated as a result of the pandemic?