United Airlines allows passengers to share AirTag tracking information on luggage

Andrew Rafferty reports from Washington on a new protocol by an airline for handling lost luggage. Customers can share the location of an air tag or other Find My Network accessory with United customer service agents. The service team will use this information to help locate missing or mishandled luggage.

What should customers do in the event of a lost bag according to the airline?

• Contact the police

• Share the location of an air tag

• Wait for the airline to find it

• File a complaint

What is the main purpose of the information shared with United customer service?

• To track down missing or mishandled luggage

• To get a refund

• To complain about the service

• To request a new bag