United Airlines Eliminates Ticket-Change Fees

United Airlines has introduced a new policy allowing domestic economy and premium ticket holders to change flights without penalties. This move aims to boost ticket sales amid the ongoing COVID-19 pandemic, which has severely impacted the travel industry. United also plans to furlough nearly 3,000 pilots after government aid ends in September. Last year, U.S. airlines earned nearly $3 billion from ticket change and cancellation fees.

What significant action did United announce regarding its pilots?

What financial impact did US airlines experience from ticket change and cancellation fees last year?