Interview with sister of WTC attack survivor

The transcript describes a harrowing experience where a woman, Hermeneia Joan, was involved in a tragic event. She managed to escape and later communicated her safety to her family. The narrative highlights the relief of her family upon learning she was safe, the chaos during the event, and her efforts to help others. The transcript concludes with the identification of Hermeneia Joan as the person involved.

What emotions did the speaker convey about the people involved in the situation?

What was the name of the speaker's sister?