New York City Transit's Sarah Meyer on The Future of Your Commute

The video discusses the challenges faced by the MTA in communicating with riders, especially during service changes and the pandemic. It highlights the use of humor to humanize the agency and engage with the public. The potential impact of service cuts and the need for federal funding are addressed, along with plans for modernizing infrastructure. The importance of public-private partnerships and maintaining safety during the pandemic are also explored.

How does the MTA plan to address the issue of outdated infrastructure?

In what ways has the MTA adapted its messaging during the pandemic?

What measures are being taken to ensure the safety of public transport during the pandemic?

What role does digital infrastructure play in the MTA's communication strategy?