EasyJet Sees Surge From Air France Strike

The transcript discusses EasyJet's financial performance, highlighting a 20% revenue increase and improved forecasts. The Air France strikes provided a temporary boost, with EasyJet adding 3000 seats and gaining £5 million in revenue. The CEO, Carolyn McCall, focuses on enhancing customer experience to retain new customers. EasyJet's young crew and cost management strategies, such as negotiating airport fees and minimizing hotel costs, contribute to their operational efficiency. Investors responded positively, with EasyJet's stock rising by 5.47%.

What are some of the customer service improvements that Carolyn McCall has focused on for EasyJet?

What is the age demographic of EasyJet's crew compared to long-haul carriers?